Laundry Assistant Manager

The Spin Doctor Laundromat Assistant Manager is responsible for every aspect of the laundromat operation including: 

• Maintaining a high-energy, detailed-oriented, positive environment for the customers and team, while handling a wide range of duties– often at the same time;
• Working independently and as a team leader to provide excellent customer service by welcoming customers and addressing their questions/issues with attention to details and relationship-building;
•        Ensuring completion of daily, weekly periodic tasks of cleaning and store preparation, both in a team and independent setting, while also maintaining a pristine facility throughout the day;
• Safety and protocol execution;
• Ensuring Safety and Security of team and customers;
• Knowing the normal operation of all equipment in the store;
• Knowing how to shut off all equipment in the event of an abnormality;
• Knowing how to apply emergency procedures in the event of an emergency;
• Ensuring overall store cleanliness at all times;
• General Store Management;
• Management of laundry attendants and laundry technicians;
• Participating in interviews of potential new team members;
• Managing and developing of laundromat team members including initial training of their tasks;
• Developing Weekly Shift Schedules and ensuring assignment;
• Find or provide shift coverage in case of absence;
• Energizing and inspiring their team to ensure morale remains high; 
• Ensuring the team delivers outstanding customer service and experiences;
• Ensuring any team member issues are reported and either resolved or escalated to the General Manager to find resolution;
• Identifies team members process errors and retrains accordingly with the intent to improve service;
• Ensuring vending machine serviceability and stocked including ordering inventory;
• Ensuring Bill Exchanger and card system equipment is functioning and stocked;
• Ensuring Wash Dry Fold & Commercial Business POS is functioning and all required supplies are available to do business;
• Check, maintain and order store supplies;
• Ensuring routine machine (Washers & Dryers) maintenance and troubleshooting is conducted;
• Report equipment issues to maintenance & follow-up to ensure timely return to service;
• Responsible for daily store reports to accounting;
• Responsible for accurate hours and payroll submissions weekly to accounting;
• Achieving and maintaining online review scores targets;
• Executing on all selling activities including: merchandising, promotions; 
• Growing existing wash dry fold and commercial laundry business to achieve store targets;
• Achieving store sales goals and driving sales through targeted and measured activities;
• Connecting on an agreed regular basis with the General Management for management and store performance review; 
• Ensuring dress code policy for team members is complied with;
• Ensuring all Company Policies and Procedures are followed;
• Ensuring the policy of no personal phone use during working hours is complied with;
• Performing staff assignments;
• Ensuring the business phone is answered in a cheerful professional manner without delay;
• Assisting General Manager as needed with special projects;

In addition, the Assistant Manager will also be responsible to:

• Greet and assist Spin Doctor Laundromat customers in a friendly manner;
• Ensuring customer service issues are noted and addressed as well as reported to General Manager;
• Handle situations with the best interest of both the Customer and Company in mind;
• Assist customers while they are in the store with excellent customer service;
• Process the Washing, Drying, and Folding of laundry for customer and commercial accounts;
• Create a positive atmosphere for laundromat customers and provide assistance as needed; 
• Interface with General Management to ensure adequate workload is available at store to maintain high productivity levels;
• Be familiar with other team member roles and responsibilities and be able to fill in for them in the event of absence or to support them in their responsibilities when required;